Terms of Service

About Zovysys

Zovysys ("Zovysys", "we", "us", or "our") provides technology and business solutions, which may include software development, website development, application development, business automation, software implementation, integration, consulting, digital transformation, technical support, and other related services.

The specific services provided to a client will depend on the applicable proposal, quotation, statement of work, purchase order, service agreement, or other written agreement between Zovysys and the client.

Acceptance of These Terms

By using our website or engaging with our services, you agree to comply with these Terms and all applicable laws and regulations.

If you are accessing or using our services on behalf of a company, organization, or other legal entity, you represent that you have the authority to act on behalf of that entity and to bind it to these Terms and any applicable service agreement.

If a separate written agreement has been entered into between Zovysys and a client, that agreement may contain additional or different terms governing the relevant services.

In the event of a conflict between these Terms and a specific written agreement, the applicable written agreement will govern the relevant matter to the extent expressly stated in that agreement.

Website Use

You may access and use the Zovysys website for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for unlawful, fraudulent, or unauthorized purposes;
• Attempt to gain unauthorized access to our systems or networks;
• Introduce malicious software, viruses, or harmful code;
• Interfere with the operation or security of the website;
• Attempt to circumvent security or authentication mechanisms;
• Copy, reproduce, modify, distribute, or exploit website content without authorization;
• Use automated systems to access the website in a manner that may adversely affect its operation; or
• Use the website in a manner that infringes the rights of Zovysys or any third party.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms or applicable laws have been violated.

Services

Zovysys may provide services based on the requirements agreed with each client.

Depending on the engagement, services may include:

• Software development;
• Website development;
• Mobile application development;
• Business process automation;
• Software implementation;
• System integration;
• Technical consulting;
• Custom software solutions;
• Maintenance and technical support;
• Digital transformation services; and
• Other technology or business services agreed between the parties.

The scope, deliverables, timelines, responsibilities, fees, payment terms, assumptions, and other project-specific conditions may be defined in a separate proposal, quotation, statement of work, purchase order, or service agreement.

Zovysys does not guarantee that every service or solution will be suitable for every business requirement unless such suitability has been expressly agreed in writing.

Proposals and Quotations

Any proposal, quotation, estimate, or service description provided by Zovysys is subject to the assumptions, scope, validity period, and conditions stated in the relevant document.

Unless expressly stated otherwise:

• Estimates are based on information available at the time of preparation;
• Changes in requirements may affect project timelines and fees;
• Third-party costs may be charged separately;
• Additional work outside the agreed scope may require additional fees; and
• A proposal or quotation does not constitute a binding obligation to commence services until accepted in accordance with the applicable agreement.

Changes to Project Scope

Clients may request changes to agreed requirements, functionality, deliverables, designs, integrations, or timelines.

Changes may affect:

• Project scope;
• Development effort;
• Delivery timelines;
• Resources;
• Third-party costs; and
• Fees.

Zovysys may assess requested changes and communicate the resulting impact before implementing material changes.

Work outside the agreed scope may be treated as additional services and may be subject to additional charges.

Client Responsibilities

Successful delivery of services may depend on information, access, approvals, decisions, materials, credentials, or cooperation provided by the client.

The client is responsible for:

• Providing accurate and complete project requirements;
• Providing information and materials reasonably required to perform the services;
• Providing necessary system or platform access;
• Obtaining appropriate rights and permissions for materials supplied to Zovysys;
• Reviewing and approving deliverables within agreed timelines;
• Providing timely feedback and decisions;
• Maintaining appropriate backups of client-controlled data where applicable;
• Ensuring that its use of the delivered solution complies with applicable laws; and
• Cooperating reasonably with Zovysys during service delivery.

Delays caused by missing information, approvals, access, dependencies, or other client-controlled matters may affect delivery timelines.

Fees and Payments

Fees for services will be specified in the applicable proposal, quotation, statement of work, invoice, or agreement.

Unless otherwise agreed in writing:

• Invoices are payable according to the payment terms stated in the applicable invoice or agreement;
• Applicable taxes and government charges may be charged in addition to quoted fees where required;
• Third-party services, licenses, subscriptions, hosting, infrastructure, payment gateway charges, domain registration, or other external costs may be charged separately;
• Additional work outside the agreed scope may incur additional fees; and
• Delayed payments may affect service delivery or project timelines.

Zovysys reserves the right, subject to applicable contractual terms and law, to suspend or restrict services where undisputed payments remain overdue.

Third-Party Services

Some solutions provided by Zovysys may depend on third-party products, platforms, APIs, hosting providers, software, cloud services, payment gateways, application stores, or other external services.

Examples may include cloud infrastructure providers, software platforms, communication services, payment providers, analytics services, APIs, and other third-party technologies.

Zovysys does not control third-party services and is not responsible for:

• Third-party outages;
• Changes to third-party APIs or functionality;
• Changes to third-party pricing;
• Suspension or termination of third-party services;
• Third-party security incidents;
• Third-party policies or terms; or
• Other events outside Zovysys's reasonable control.

Where a project depends on a third-party service, continued functionality may depend on that third party maintaining the relevant service or functionality.

Intellectual Property

Unless otherwise agreed in writing, Zovysys retains ownership of its pre-existing intellectual property, proprietary methodologies, frameworks, libraries, tools, reusable components, know-how, processes, templates, designs, concepts, and other materials developed independently of a specific client engagement.

Client-specific deliverables and intellectual property rights will be governed by the applicable agreement between Zovysys and the client.

Where ownership of a deliverable is transferred to a client, such transfer may be subject to full payment of applicable fees and any other conditions stated in the relevant agreement.

Nothing in these Terms automatically transfers ownership of Zovysys's pre-existing intellectual property.

Client Materials

The client retains ownership of materials, information, content, trademarks, data, documents, and other intellectual property supplied by the client.

The client grants Zovysys the permissions reasonably necessary to use such materials for the purpose of providing the agreed services.

The client represents that it has the necessary rights and permissions to provide such materials to Zovysys and authorize their use for the relevant services.

The client is responsible for ensuring that materials supplied by it do not knowingly infringe applicable laws or third-party rights.

Confidentiality

Each party may receive confidential or proprietary information belonging to the other party during a business relationship.

Each party agrees to take reasonable measures to protect confidential information and to use such information only for legitimate purposes related to the relevant business relationship.

Confidential information may include business information, technical information, credentials, product information, pricing, customer information, software, documentation, strategies, and other information reasonably understood to be confidential.

Confidentiality obligations do not generally apply to information that:

• Is publicly available without breach of an obligation;
• Was lawfully known before disclosure;
• Is independently developed without use of confidential information; or
• Must be disclosed by law or lawful governmental authority.

Specific confidentiality obligations may be established through a separate confidentiality agreement or service agreement.

Data Protection and Privacy

Zovysys may collect and process personal information in connection with its website, business operations, and services.

The handling of personal information collected directly by Zovysys is described in our Privacy Policy.

Where Zovysys processes personal information on behalf of a client as part of providing services, the processing may additionally be governed by the applicable service agreement, data processing terms, client instructions, and applicable data protection laws.

Clients are responsible for ensuring that they have appropriate legal authority, notices, consents, permissions, and other requirements necessary to provide personal information to Zovysys for processing.

Security

Zovysys takes reasonable technical and organizational measures appropriate to the nature of the services to protect information and systems under its control.

However, no technology, network, system, or Internet transmission can be guaranteed to be completely secure.

Clients are responsible for maintaining the confidentiality of credentials, accounts, API keys, passwords, and access information under their control.

Clients should promptly notify Zovysys if they become aware of unauthorized access relating to systems or services provided by Zovysys.

Deliverables and Acceptance

Where applicable, deliverables may be subject to review and acceptance procedures specified in the applicable agreement.

A deliverable may be considered accepted where:

• The client expressly approves it;
• The client begins using the deliverable for its intended purpose; or
• The applicable agreement provides another acceptance mechanism.

Any defects or issues should be reported within the applicable review or warranty period specified in the relevant agreement.

Maintenance and Support

Unless expressly included in the applicable agreement, ongoing maintenance, technical support, monitoring, hosting, infrastructure management, updates, and other post-delivery services are not automatically included in project fees.

Where maintenance or support services are provided, their scope, availability, response times, exclusions, and fees may be defined separately.

Warranties and Disclaimers

Zovysys will perform its services with reasonable care and skill consistent with generally applicable professional standards and the specific obligations agreed with the client.

Except where expressly provided in a written agreement or required by applicable law, Zovysys does not warrant that:

• The website or services will always be available or uninterrupted;
• The services will be completely error-free;
• All defects will be immediately corrected;
• Third-party services will remain continuously available;
• A particular business result, revenue level, cost saving, ranking, conversion rate, or commercial outcome will be achieved; or
• The services will satisfy requirements that were not communicated to and agreed with Zovysys.

To the maximum extent permitted by applicable law, services are provided subject to the limitations and conditions stated in the applicable agreement.

Limitation of Liability

To the maximum extent permitted by applicable law, Zovysys will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from or related to the use of its website or services, including loss of profits, revenue, business opportunities, goodwill, anticipated savings, or data, except where such limitation is prohibited by applicable law.

Zovysys's liability, where legally permissible, may be limited to the amount specified in the applicable service agreement.

If no specific limitation has been agreed in writing, the parties may determine the applicable limitation in accordance with applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Indemnification

To the extent permitted by applicable law and subject to the applicable agreement, a client may be responsible for claims, losses, damages, liabilities, costs, or expenses arising from:

• Materials supplied by the client that infringe third-party rights;
• The client's unlawful use of the services;
• The client's violation of applicable laws;
• Unauthorized use of systems or services by the client;
• Breach of the client's contractual obligations; or
• Claims arising from information, instructions, or materials supplied by the client.

The specific scope of indemnification obligations may be established in the applicable service agreement.

Suspension and Termination

Zovysys or the client may terminate a service engagement in accordance with the termination provisions contained in the applicable agreement.

Zovysys may suspend or restrict access to services where reasonably necessary to:

• Protect the security or integrity of its systems;
• Prevent unlawful or unauthorized activity;
• Address material breaches of these Terms or an applicable agreement;
• Comply with legal or regulatory requirements; or
• Address material payment defaults, subject to applicable contractual and legal requirements.

Upon termination, the parties will comply with the applicable obligations concerning outstanding payments, intellectual property, confidentiality, data, access, and other matters that survive termination.

Force Majeure

Zovysys will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, war, terrorism, civil unrest, government actions, internet or telecommunications failures, power failures, widespread cyber incidents, pandemics, labor disruptions, failures of third-party infrastructure, or other events that could not reasonably have been prevented or controlled.

The affected party will take reasonable steps to mitigate the effects of such circumstances.

Website Content

Information published on the Zovysys website is provided for general informational and business purposes.

We make reasonable efforts to keep website information accurate and current, but information may change without notice.

Website content should not be interpreted as a guarantee, professional advice, contractual commitment, or representation regarding a specific client's circumstances unless expressly agreed in writing.

Testimonials and Case Studies

Where Zovysys publishes testimonials, client logos, case studies, or similar materials, they may describe specific client experiences or project outcomes.

Individual results may vary depending on circumstances, requirements, implementation, client participation, market conditions, and other factors.

Use of client names, logos, testimonials, or case-study information will be subject to applicable permissions or contractual arrangements.

Intellectual Property of the Website

Unless otherwise stated, the Zovysys website and its contents, including text, graphics, logos, branding, designs, layouts, software, and other materials, are owned by or licensed to Zovysys and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publicly display, commercially exploit, or create derivative works from website content without prior written authorization, except where permitted by applicable law.

Acceptable Use of Deliverables

Clients must use software, applications, websites, integrations, and other solutions delivered by Zovysys in accordance with applicable laws, regulations, licenses, third-party terms, and contractual restrictions.

Zovysys does not authorize the use of its services or deliverables for unlawful activities, fraud, unauthorized access, malicious activities, infringement of third-party rights, or other prohibited purposes.

No Professional Advice

Information provided through the Zovysys website or general communications should not be considered legal, financial, tax, medical, investment, or other regulated professional advice unless Zovysys has expressly agreed to provide such professional services and is legally authorized to do so.

Clients should obtain appropriate professional advice where required for their specific circumstances.

Changes to These Terms

Zovysys may update these Terms from time to time to reflect changes to its services, business operations, technology, or legal requirements.

The updated Terms will be published with a revised "Last Updated" date.

Where required by applicable law or an existing contractual agreement, appropriate notice will be provided.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable mandatory legal protections.

Any dispute arising from or relating to the website or services will be subject to the dispute resolution and jurisdiction provisions contained in the applicable agreement.

Where no separate dispute resolution or jurisdiction provision applies, disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable law.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.

The remaining provisions will continue in full force and effect.

Waiver

A failure or delay by Zovysys in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy.

Any waiver must be made in accordance with applicable law and, where required, in writing.

Entire Agreement

These Terms, together with any applicable proposal, quotation, statement of work, service agreement, purchase order, privacy policy, and other written agreements between the parties, constitute the applicable understanding between the parties concerning the relevant services.

Specific written contractual terms may supersede these general Terms where expressly agreed.

Contact Us

If you have questions regarding these Terms, our services, or any contractual matter, please contact us:

Legal Entity:

Zovysys

Address:

2nd Street, Ragavan Colony, Mettuppalayam, Ashok Nagar, Chennai, Tamil Nadu 600083, India

Email:

info@zovysys.com

Website:

zovysys.com

Acknowledgment

By accessing the Zovysys website or engaging with our services, you acknowledge that you have had an opportunity to review these Terms and agree to comply with the provisions applicable to your use of the website or services.

These Terms are intended to establish clear expectations between Zovysys and its users and clients while preserving all rights and remedies available under applicable law.